Classes may be cancelled online, through the app, or by calling the front desk. Class reservations canceled less than 4 hours before the start time are considered Late Cancellations. Classes not cancelled before the start of class are considered No-Shows.
Member Late Cancellation Penalties
All Training and Fitness Unlimited members receive 2 courtesy late cancellations per monthly autopay. Fitness 5 and 9 members receive 1 courtesy late cancellation per monthly autopay. After courtesy late cancellations are used up, a $5 late cancellation fee will be charged for subsequent late cancelations. All late cancelled classes will be added back the the member's account.
Member No-Show Penalties
Members will incur a $10 fee for all no-show classes. No-show classes will be added back the the member's account.
Non-Member Late Cancellation and No-Show penalties
Non-members who purchase class visits will lose the class in the event of a late cancel or no-show