Policies

Class Booking

Group X, Small Group Training, and Youth classes may be booked online, through our app, or by calling the front desk. 

Appointment Scheduling

Appointment requests for Personal Training, Pilates, and ChiroSpa may be made online or by calling the front desk.

Timeliness

Please arrive at least 5 minutes before the start of your class or appointment. If you are not present at the start of class, you will risk losing your spot to someone on the waitlist or drop-ins. You will not be permitted to enter a class more than 15 minutes after the class start time.

Cancellation Policy
All classes and appointments must be canceled at least four hours in advance. Cancellations within four hours will result in a charge to your credit card on file, or a deduction from your class package. You can cancel classes and appointments online, through our app, or by calling us.
Waitlist
You may elect to be added to the waitlist for classes that are full. You will be informed when you have been moved from the waitlist to the active roster, and can then confirm or deny the spot.
Age Restrictions

Minors who are at least 14 years of age may participate in Group X classes as long as a Waiver Form has been signed by a parent or guardian.  Open Gym, Fitness, and Training Memberships and/or participation in Small Group Training classes is reserved for those 16 years of age or older (minors must have written consent).

Open Gym & Biocircuit

Our Open Gym cardio and strength training areas and Biocircuit are reserved exclusively for those with Open Gym, Fitness, or Training memberships.    

Payment & Gift Cards

The Refinery accepts credit card payments through Visa, MasterCard, Discover, and American Express. We do not accept cash or checks.  State sales tax will be charged when applicable. Gift cards are available for purchase online, through our app, or at the front desk.