Phase 2

On June 1st, The Refinery will transition to our Phase 2 Reopening Plan.  To view our detailed service offerings, policies and procedures during Phase 2, please visit our Phase 2 FAQ’s page.

Phase 2 FAQ's

Policies

Class Booking

Group Classes and Small Group Training may be booked online, through our app, or by calling the front desk. 

Appointment Scheduling

Appointment requests for Personal Training, Youth Training, and ChiroSpa may be made online or by calling the front desk.

Late Policy

Please arrive at least 5 minutes before the start of your class or appointment. If you are not present at the start of class, you may risk losing your spot to someone on the waitlist or drop-ins. 

Group Classes
You will not be permitted to enter a class after the exercise demonstrations and warm up have been completed (usually 8 minutes after class start time.)

Small Group Training
If you arrive after the warm up and first set of exercise demonstrations have been completed, you may be asked to wait to enter the training session until the next set of exercise demonstrations.

Class Cancellation Policy

Classes may be cancelled online, through the app, or by calling the front desk.  Class reservations canceled less than one hour before the start time are considered Late Cancellations.

Member Late Cancellation Policy
Members are allowed 4 Late Cancellations each month without penalty.  These classes will be added back to the account for those with limited class memberships.  After 4 Late Cancellations in one month, classes will be deducted from limited class membership accounts.  For those with unlimited class memberships, a $5 late fee may be applied.
No shows are considered Late Cancellations. Out of courtesy to fellow members, please take the time to cancel when you can't make it to a class. In the event of a waitlisted class, this will allow filling from the waitlist in a timely fashion.  

Non-Member Late Cancellation Policy
Late cancellations will result in the class being deducted from the account.

Waitlist
You may elect to be added to the waitlist for classes that are full. You will be informed when you have been moved from the waitlist to the active roster, and can then confirm or deny the spot.
Age Restrictions

Minors who are at least 14 years of age may participate in Group Classes as long as a Waiver Form has been signed by a parent or guardian.  Open Gym, Fitness, and Training Memberships and/or participation in Small Group Training classes is reserved for those 16 years of age or older (minors must have written consent).

Open Gym & Biocircuit

Our Open Gym cardio and strength training areas and Biocircuit are reserved exclusively for those with Open Gym, Fitness, or Training memberships.    

Payment & Gift Cards

The Refinery accepts credit card payments through Visa, MasterCard, Discover, and American Express. We do not accept cash or checks.  State sales tax will be charged when applicable. Gift cards are available for purchase online, through our app, or at the front desk.