Club Policies | The Refinery

Class Booking

Build & Burn and Pure Strength classes may be booked online, through our app, or by calling the front desk.

Appointment Scheduling

Appointment requests for Personal Training, Youth Training, and ChiroSpa may be made online or by calling the front desk.

Late Policy

Please arrive at least 5 minutes before the start of your class or appointment. If you are not present at the start of class, you may risk losing your spot to someone on the waitlist or drop-ins.

Build & Burn
You will not be permitted to enter a class after the exercise demonstrations and warm up have been completed (usually 8 minutes after class start time.)

Pure Strength
If you arrive after the warm up and first set of exercise demonstrations have been completed, you may be asked to wait to enter the training session until the next set of exercise demonstrations.

Class Cancellation Policy

Classes may be cancelled online, through the app, or by calling the front desk. Class reservations canceled less than 4 hours before the start time are considered Late Cancellations. Classes not cancelled before the start of class are considered No-Shows.

Member Late Cancellation Penalties
All Training and Fitness Unlimited members receive 2 courtesy late cancellations per monthly autopay. Fitness 5 and 9 members receive 1 courtesy late cancellation per monthly autopay. After courtesy late cancellations are used up, a $5 late cancellation fee will be charged for subsequent late cancelations. All late cancelled classes will be added back the the member's account.

Member No-Show Penalties
Members will incur a $10 fee for all no-show classes, however, the classes will be added back to the member's account.

Non-Member Late Cancellation and No-Show penalties
Non-members who purchase class visits will lose the class in the event of a late cancel or no-show

Waitlist

You may elect to be added to the waitlist for classes that are full. You will be informed when you have been moved from the waitlist to the active roster, and can then confirm or deny the spot.

Age Restrictions

Minors who are at least 14 years of age may participate in Group Classes as long as a Waiver Form has been signed by a parent or guardian. Open Gym, Fitness, and Training Memberships and/or participation in Small Group Training classes is reserved for those 16 years of age or older (minors must have written consent).

Open Gym & Biocircuit

Our Open Gym cardio and strength training areas and Biocircuit are reserved exclusively for those with Open Gym, Fitness, or Training memberships.

Payment & Gift Cards

The Refinery accepts credit card payments through Visa, MasterCard, Discover, and American Express. We do not accept cash or checks. State sales tax will be charged when applicable. Gift cards are available for purchase online, through our app, or at the front desk.